Error loading page.
Try refreshing the page. If that doesn't work, there may be a network issue, and you can use our self test page to see what's preventing the page from loading.
Learn more about possible network issues or contact support for more help.

Serving Patrons with Disabilities

Perspectives and Insights from People with Disabilities

ebook
1 of 1 copy available
1 of 1 copy available
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about
  • bridging the gap between people with disabilities and those without, through empathy, patience, and understanding;
  • techniques for training staff and overcoming discomfort;
  • making your library accessible for people with mobility issues;
  • how to interact with and assist a person with limited sight or hearing;
  • guidance for interacting with a service animal handler;
  • advice on library programming for people with learning differences; and
  • best practices for effective service to patrons who use a speech assistance device.
    • Creators

    • Publisher

    • Release date

    • Formats

    • Languages

    • Reviews

      • Library Journal

        August 1, 2023

        In theory, libraries are places where information should be available to everyone. The 1990 ratification of the Americans with Disabilities Act made way for improvements to the quality of access in public spaces, but unfortunately, many public buildings, including libraries, are still not fully accessible. While other guides to providing services and accommodations for individuals with disabilities are available, this book, edited by Laskin, a library assistant and service-animal handler, offers simple, up-to-date information tailored to library professionals. Laskin acknowledges that the process of making a library accessible can be daunting, but the tools and advice contained within this book can serve as a support. The book's six chapters cover different approaches and best practices when working with patrons who have different needs, including people who employ service animals, mobility aids, or speech-assistive technology; people with low vision or hearing loss; and people with learning differences. Throughout the book, each contributor offers hands-on suggestions and shares lessons and insights from people with disabilities. VERDICT Although geared to library workers, this powerful and effective book can be used by anyone working with the public. Required reading for all library professionals.--Steve Dixon

        Copyright 2023 Library Journal, LLC Used with permission.

    Formats

    • OverDrive Read
    • PDF ebook

    Languages

    • English

    Loading